Refund policy


This Cancellation, Return, and Refund Policy (“Policy”), together with our Terms and Conditions, outlines the rules for canceling, returning, or exchanging products listed and sold on www.grainnest.ca. The products available on our website are referred to as “Products.”

1. Applicability of Policy

By accessing or using our website and placing an order, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please refrain from placing an order.

We reserve the right to update or modify this Policy at any time without prior notice. We recommend reviewing this page periodically to stay informed about our latest policies.

2. Cancellation Policy

  • Cancellations are permitted up to 24 hours prior to the scheduled delivery time for a full refund.
  • Example: If your delivery is scheduled for Saturday, cancellation requests must be submitted by 10:00 AM MDT on Friday.
  • Cancellation requests made within 24 hours of the delivery date are not eligible for a refund, as orders are prepared in advance and delivery routes are pre-planned.
  • However, products may still be exchanged after delivery at the same value, subject to the conditions outlined below.

To cancel your order, please contact us:
Phone: +1 (587) 837-9091

3. Exchange Policy

  • We do not accept returns. Only exchanges are allowed.
  • Exchange requests must be made within 7 business days from the date of delivery.
Eligibility for Exchange:

To qualify for an exchange, products must:

  • Be in good condition
  • Be unopened and sealed
  • Have all original stickers intact

Products that are damaged, opened, or missing original stickers will not be eligible for exchange.

  • Approved exchanges will be scheduled during your next available delivery slot.

To request an exchange, contact us:
Phone: +1 (587) 837-9091
Support Hours: Monday to Friday, 10:00 AM – 7:00 PM MDT

4. Refund Policy

  • Refunds are only applicable for eligible cancellations made within the allowed time frame.
  • Once processed, refunds may take 5–10 business days to reflect in your account, depending on your payment provider and financial institution.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To assist us in resolving the issue promptly, please provide:

  • A clear description of the issue
  • Photographic evidence of the product (if possible)

We will arrange a replacement or appropriate resolution based on the situation.